Frequently Asked Questions
Delivery, payment, warranty, and product questions answered.
We deliver nationwide across Kenya. Nairobi orders placed before 2 PM on weekdays are typically delivered the same day or next business day. Deliveries outside Nairobi usually take 1-3 business days depending on the destination.
Yes, cash on delivery (COD) is available for orders within Nairobi. For orders outside Nairobi, payment is required in advance via M-Pesa, bank transfer, or card.
Yes, we guarantee 100% genuine accessories. All products are sourced directly from authorized suppliers — we do not sell counterfeit or fake items.
You can pay via Lipa na M-Pesa. After placing your order, we will send you the paybill/till details needed to complete payment.
Most accessories (chargers, cables, power banks) come with a 6-12 month warranty against manufacturing defects, depending on the product and brand. Warranty details are listed on each product page.
Shipping fees vary by location, typically KES 200-1,000, and are paid to the delivery agent on arrival. Nairobi deliveries are at the lower end of that range.
Yes — returns and exchanges are accepted for damaged, defective, or incorrect items. Please report any issues within 72 hours of delivery via phone or WhatsApp to start the process. See our full return policy for details.